What is payment processing software, and why does a venue need it?

Payment processing software is a system that securely handles electronic transactions, including card payments, digital wallets, and online bookings, between a customer and a venue. For leisure and attractions operators, it replaces the patchwork of separate terminals, booking platforms, and reconciliation spreadsheets with a single, integrated system. ROLLER's payment processing software connects in-venue POS, online ticketing, cashless wallets, and membership billing in one platform, so every transaction — regardless of where or how a guest pays — is captured, reconciled, and reportable from one place.

What payment methods does ROLLER support?

ROLLER supports credit and debit cards (Visa, Mastercard, Amex), mobile wallets (Apple Pay and Google Pay), digital cashless cards and wristbands for in-venue spending, and online payments through ROLLER's ticketing and booking system. Membership payments are handled automatically through recurring billing. All payment types are processed through Adyen's global payments infrastructure, which means consistent acceptance rates, real-time fraud screening, and efficient payouts.

Can guests pay online and in-person using the same system?

Yes. ROLLER unifies online and in-venue payments on a single platform, so a guest can book and pay online, then spend at the POS on the day, and all transactions appear in the same reporting dashboards. There is no separate gateway for online bookings and a different terminal system for in-venue transactions. This means that instead of manually matching online revenue against in-venue POS data at the end of the day, everything reconciles automatically.

What are the most common payment methods used by guests?

The most common payment methods used by guests at attractions include credit and debit cards, mobile payment apps (such as Apple Pay and Google Pay), and digital wallets. These methods offer convenience and speed, aligning with guests' preferences for easy and contactless transactions. ROLLER Payments supports each of these widely used payment options to help venues provide a seamless and modern payment experience.

How does ROLLER protect venues against payment fraud and chargebacks?

ROLLER's fraud protection is built on Adyen's payments infrastructure, which screens transactions and flags likely fraud before it occurs, resulting in fewer chargebacks.

How does ROLLER handle failed membership payments?

When a recurring membership payment fails (because a card has expired, been replaced, or hit its limit) ROLLER automatically retries the payment using an intelligent retry schedule rather than immediately cancelling the membership. This automated recovery process reduces the number of memberships that lapse due to payment failure, helping you avoid lost revenue and retain members.

Is ROLLER payment processing PCI compliant?

Yes, ROLLER Payments is PCI DSS compliant, ensuring your venue benefits from industry-leading security standards.

How much does payment processing cost for venues using ROLLER?

Rates are available on request and vary depending on venue size, transaction mix, and region. To get an accurate cost estimate, the best approach is to book a free demo where ROLLER's team can model the likely cost against your existing setup.

PAYMENT PROCESSING SOFTWARE

One platform for simpler payments, in-venue and online

ROLLER Payments helps you grow revenue by giving attraction venues a single platform to accept card payments, digital wallets, Buy Now Pay Later services, cashless wristbands, and membership payments, both in-venue and online.

Powered by Adyen’s global payments infrastructure, it helps reduce fraud and chargebacks to avoid revenue loss and keep transactions running reliably.

Trusted by over 3,000 venues worldwide

NEW GENERATION PAYMENT METHOD

Increase conversion by letting guests choose how they pay

Serve your guests quickly and seamlessly to increase sales and transaction values. Accept payments online and on-site and offer all major payment methods, Buy Now Pay Later services, and digital wallets. With an industry-leading 93% card authorization rate, you can ensure guest payments are processed successfully to avoid lost sales.

“Speed matters when you are checking in tons of excited kids and their parents... ROLLER Payments is lightning fast, and our team LOVES that!”

Josh Rathweg

Franchise Owner, Sky Zone

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FRAUD AND REVENUE PROTECTION

Beat fraud and chargebacks

Reduce your exposure to revenue loss by predicting fraud attempts and mitigating chargeback volumes. Backed by Adyen’s world-leading payments infrastructure and a specialized anti-fraud network of leisure and attractions venues.

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RECURRING MEMBERSHIP PAYMENTS

Automate membership revenue

Automatically collect membership payments even if card details change. With advanced machine learning technology to recover failed payments and industry-leading card authorization rates, ROLLER Payments makes it easy to develop reliable and predictable membership revenue.

Learn more about memberships

INTEGRATED REPORTING

Simplify reconciliation and refunds

Spend less time managing payments and more time making confident decisions about your business’s financial future. Process refunds in a single click, reduce errors, and quickly reconcile bookings, revenue, and payments from a single platform.

Learn more about reporting

All-in-one venue management software

Supporting your business every step of the way

Whether you manage one venue or 100, you need a solution built to help you succeed. At ROLLER, we help operators do just that.

300

team members

3,000

customers

24/7

global support

bookings per month

165M

guest served annually

$5B

transactions processed annually

: Payment processing software is a system that securely handles electronic transactions, including card payments, digital wallets, and online bookings, between a customer and a venue. For leisure and attractions operators, it replaces the patchwork of separate terminals, booking platforms, and reconciliation spreadsheets with a single, integrated system. ROLLER's payment processing software connects in-venue POS, online ticketing, cashless wallets, and membership billing in one platform, so every transaction — regardless of where or how a guest pays — is captured, reconciled, and reportable from one place.
: ROLLER supports credit and debit cards (Visa, Mastercard, Amex), mobile wallets (Apple Pay and Google Pay), digital cashless cards and wristbands for in-venue spending, and online payments through ROLLER's ticketing and booking system. Membership payments are handled automatically through recurring billing. All payment types are processed through Adyen's global payments infrastructure, which means consistent acceptance rates, real-time fraud screening, and efficient payouts.
: Yes. ROLLER unifies online and in-venue payments on a single platform, so a guest can book and pay online, then spend at the POS on the day, and all transactions appear in the same reporting dashboards. There is no separate gateway for online bookings and a different terminal system for in-venue transactions. This means that instead of manually matching online revenue against in-venue POS data at the end of the day, everything reconciles automatically.
: The most common payment methods used by guests at attractions include credit and debit cards, mobile payment apps (such as Apple Pay and Google Pay), and digital wallets. These methods offer convenience and speed, aligning with guests' preferences for easy and contactless transactions. ROLLER Payments supports each of these widely used payment options to help venues provide a seamless and modern payment experience.
: ROLLER's fraud protection is built on Adyen's payments infrastructure, which screens transactions and flags likely fraud before it occurs, resulting in fewer chargebacks.
: When a recurring membership payment fails (because a card has expired, been replaced, or hit its limit) ROLLER automatically retries the payment using an intelligent retry schedule rather than immediately cancelling the membership. This automated recovery process reduces the number of memberships that lapse due to payment failure, helping you avoid lost revenue and retain members.
: Yes, ROLLER Payments is PCI DSS compliant, ensuring your venue benefits from industry-leading security standards.
: Rates are available on request and vary depending on venue size, transaction mix, and region. To get an accurate cost estimate, the best approach is to book a free demo where ROLLER's team can model the likely cost against your existing setup.