Running an attractions venue is a juggling act. You’re keeping guests happy, supporting your team, managing bookings, and staying on top of operations, all at the same time. With so much happening on the floor and behind the scenes, there’s rarely time to stop what you’re doing to search through support articles or wait for answers from someone else on your team.
But what if support could come to you instead? That’s exactly what ROLLER iQ, your AI-powered assistant, is designed to do.
In this third article of this series, we’re exploring how ROLLER iQ gives you step-by-step guidance right inside ROLLER, helping you and your team get answers faster, learn tasks more easily, and stay focused on delivering great guest experiences.
The challenge: You need answers fast
Every venue operator knows the feeling: you’re in the middle of the day, something needs to be updated in ROLLER, and suddenly the team pauses while someone asks:
- “How do I set up this discount code again?”
- “Where do I update the product availability?”
- “What does this ROLLER Analytics metric actually mean?”
This can lead to time-consuming detours like searching help articles, switching between tabs, or pulling a manager away from other work to explain the process.
Multiply that across several team members, busy weekends, or seasonal staff onboarding, and the time adds up quickly.
Operators don’t just need support. They need support in the moment, exactly where they’re working.
The solution: Step-by-step help, powered by ROLLER iQ
ROLLER iQ brings support directly into your workflow.
Instead of leaving Venue Manager to look something up, you can simply ask ROLLER iQ how to complete a task, and it will guide you through the exact steps, right on the page you’re already on.
With ROLLER iQ, you can ask questions like:
- “How do I create a time-based price rule for weekdays?”
- “How do I update the capacity for a session?”
- “Where do I edit my booking confirmation email?”
- “How do I set up a discount code for a promotion?”
ROLLER iQ provides the answers in clear, friendly language, breaking the process into simple steps. You can even open ROLLER iQ in a sidebar while you continue working in Venue Manager, so you never have to lose your place.
Make team onboarding easier (and faster)
ROLLER iQ is especially powerful for venues with large teams, seasonal staff, or frequent onboarding needs. Instead of stopping to train someone on every operational task, managers can empower team members to ask questions like:
- “How do I create a new discount code?”
- “How can I make sure this code only applies once per customer?”
- “How do I update the price of a product?”
This means new staff can learn as they go, and seasoned staff can refresh their knowledge instantly, without slowing down the shift or interrupting other team members.
ROLLER iQ acts like a built-in coach for your team, helping everyone complete tasks consistently and confidently.
Understand system terms and metrics instantly
Beyond how-to guidance, ROLLER iQ also helps operators understand what things mean inside the system.
If you’ve ever wondered:
- “What is net revenue?”
- “How is net revenue different from funds received?”
- “What does this spike in bookings represent?”
- “How does the membership churn metric work?”
ROLLER iQ can explain these concepts in simple, approachable language. This removes guesswork and helps operators make more confident, data-informed decisions, especially when reviewing dashboards or analytics.
Support built around the way operators work
Running a venue is dynamic. You’re rarely sitting still. That’s why ROLLER iQ is designed to support you wherever you are:
- On your morning commute
- Walking the venue floor
- Reviewing dashboards in the office
- Working through tasks on mobile
You can access guidance on the go, whether you’re checking bookings before the day starts or making last-minute adjustments before a busy session.
Why smarter, faster support matters
When your team can get answers without leaving their workflow, everything becomes easier:
- Less time searching for instructions
- Fewer interruptions for managers
- Faster onboarding and greater staff independence
- More consistency across how tasks are completed
- More time focused on guests, not system navigation
Support becomes a natural part of daily operations, not a hurdle that slows the day down.
ROLLER iQ brings intelligence and support together in one place, helping operators run smoother venues, more confident teams, and better guest experiences.
What’s next?
In our next and final article in this series, we’ll explore how ROLLER iQ adds even more power through real-time benchmarking, helping operators compare their performance to industry averages instantly, right inside the platform.
In the meantime, if you’d like to learn more about how ROLLER iQ can support your team, streamline your operations, and bring intelligence into your workflow, book a demo with our team to see it in action.
Catching up on the series? You can read the first two articles here:
How ROLLER iQ Makes Business Intelligence Smarter and Simpler for Operators
Turning Guest Feedback into Action with ROLLER iQ
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