GUEST SATISFACTION FEEDBACK SOFTWARE

Grow your business with our guest feedback software

Collect, analyze and action your guests' feedback with our free sentiment analysis tool, Guest Experience Score. In a few clicks, unlock valuable insights from your guests to drive repeat visitation and grow your business.

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GXS-how it works
COMPLAINT RESOLUTION

Act quickly to turn critics into fans

Enable your team to action feedback quickly on areas that require improvement and prevent critics from giving negative ratings on public review sites. Your swift response can leave a lasting impression and encourage repeat visits.

Areas of improvement
DATA-DRIVEN INSIGHTS

Guest insights you
can actually use

Run your business based on data, not instinct. Combined with specific experience criteria and booking data, our sentiment analysis tool empowers you to accurately:

  • Evaluate the performance of your service team
  • Increase staff on days with longer queue times
  • Pinpoint areas to enhance value for money
  • Improve your facilities & attract more guests
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HOW IT WORKS

Reach your guests where and when it matters

The GX Score automatically sends guests surveys right after visiting your venue. Your guests' information is pre-loaded, so there’s less to ask – all they have to do is share their experience.

This isn’t any old survey tool…

Actionable insights

Actionable Insights

Obtain useful information from your survey responses with specific feedback criteria, booking data integration & daily summaries

Survey Alerts

Survey Alerts

Receive instant notifications when you receive a negative review to quickly resolve complaints

trend updates

Trend Updates

Stay in the know with updates on trends, sent straight to your inbox that help uncover areas for improvement.

data integration

Data Integration

Integration with booking data means less to do for your guests, better responses & more completed surveys

Start using data to improve your guest experience

Choose to pay month-by-month or save 20% with an annual subscription.

  • $ USD
  • $ AUD
  • £ GBP
  • € EUR
  • $ CAD
  • $ NZD

Free

50 completed surveys
per month
$0 $0 £0 €0 $0 $0 $0 $0 £0 €0 $0 $0 per month
  • Automatically send surveys to guests
  • Share survey via URL/QR code
  • Offer discount incentives
  • on-brand and white-labelled survey
  • Seamlessly linked between guest/booking data
  • Daily GX Score updates
Get free access

Lite

200 completed surveys
per month
$80 $110 £60 €75 $105 $115 $65 $90 £50 €60 $85 $95 per month

Billed at: $960/yr

Billed at: $1,320/yr

Billed at: £720/yr

Billed at: €900/yr

Billed at: $1,260/yr

Billed at: $1,380/yr

Billed at: $960 $780/yr

Billed at: $1,320 $1,080/yr

Billed at: £720 £600/yr

Billed at: €900 €720/yr

Billed at: $1,260 $1,020/yr

Billed at: $1,380 $1,140/yr

You save $180 per year!

You save $240 per year!

You save £120 per year!

You save €180 per year!

You save $240 per year!

!You save $240 per year!

  • Everything in Free, plus:
  • Direct fans to public review sites
  • Instant alerts on negative reviews
  • Export data
  • Track actioned responses
  • Store notes against each response
Get free access

Pro

500 completed surveys
per month
$135 $185 £105 €125 $170 $195 $110 $150 £85 €100 $140 $160 per month

Billed at: $1,620/yr

Billed at: $2,220/yr

Billed at: £1,260/yr

Billed at: €1,500/yr

Billed at: $2,040/yr

Billed at: $2,340/yr

Billed at: $1,620 $1,320/yr

Billed at: $2,220 $1,800/yr

Billed at: £1,260 £1,020/yr

Billed at: €1,500 €1,200/yr

Billed at: $2,040 $1,680/yr

Billed at: $2,340 $1,920/yr

You save $300 per year!

You save $420 per year!

You save £240 per year!

You save €300 per year!

You save $360 per year!

You save $420 per year!

  • Everything in Lite
Get free access

Ready to get started?

ROLLER customers

If you’re a ROLLER customer, you can start collecting actionable guest insights for free in just a few clicks:

  1. Login to your Venue Manager
  2. Navigate to Guests > GX Score, then click Subscribe now for free.
  3. Toggle the Auto-send surveys switch, and click save.

That's it! There’s no need to build survey questions, or select whom to send it to – it’s all done for you!

 

Not a ROLLER customer?

No problem! Leave your details below, and we can chat about using the GX Score with your existing systems.

Frequently asked questions