GUEST SATISFACTION FEEDBACK SOFTWARE
Grow your business with our guest feedback software
Automatically collect, analyze, and action your guests' feedback with the Guest Experience Score. In a few clicks, unlock valuable insights from your guests to drive repeat visitation and grow your business.
Trusted by over 1,850 venues worldwide
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GUEST SURVEYS
Reach your guests where & when it matters
The GX Score automatically sends guests surveys right after visiting your venue. Guest information is pre-filled to save time, and you can incentivize guests to complete your survey, ensuring you maximize response rates. Help new customers find your venue by asking your guests to leave a public review.
COMPLAINT RESOLUTION
Act quickly to turn critics into fans
Receive a notification when a guest leaves a negative review so you can contact the guest immediately to remedy the situation before they leave a review on a public review site such as Google or Facebook.
“The GX Score has made our general managers hyper-focused on customer service.”
Anneliese Morgan
Director of Sales, Uptown Jungle
INDUSTRY BENCHMARKS
Set the benchmark in your industry
See how your GX Score compares against other venues in your industry – either in your region or globally – to identify areas for improvement and where you excel against the competition.
“Now we have the evidence to back up where we’re doing a great job and where we need to improve.”
Tom Reed
Training and Service Coordinator, Australian Sports Museum
DATA-DRIVEN INSIGHTS
Powerful insights that you can action, fast
GX Score gives you the data you need to evaluate your team's performance, increase staff on days with longer queue times, improve your facilities, and attract a larger number of guests.
CUSTOMER STORY
“After implementing the GX Score, we've had an 80% increase in feedback responses.
We have a really good barometer on how the business is going. You can dive into the feedback and find out what ticket they purchased and what location they were at. It enables us to compare why one ticket is performing well, and another ticket isn’t.”
Jake Cunningham
Group Digital Marketing Manager, TreeClimb
Check out our consistently high industry ratings:
PRICING
Start using data to improve your guest experience
Add GX Score to your ROLLER plan.
Free
20 completed surveys per month
$0/mo $0/mo $0/mo $0/mo $/mo
GXS Lite
200 completed surveys per month
$80/mo $110/mo $60/mo $75/mo $/mo
billed annually or $300 billed annually or $300 billed monthly billed annually or $300 billed monthly billed annually or $200 billed monthlyGXS Pro
500 completed surveys per month
$135/mo $185/mo $105/mo $125/mo $/mo
billed annually or $300 billed annually or $300 billed monthly billed annually or $300 billed monthly billed annually or $200 billed monthlyFree
GXS Lite
GXS Pro
Monthly completed surveys
20
200
500
Share survey via URL or QR code
Customize survey branding
Offer survey incentives
Daily and monthly reports
Response trends reporting
Booking host reporting
Add notes against responses
Instant alerts on negative responses
Automatically direct to review sites
-
Export data
-
Custom survey questions
-
One
Unlimited
Monthly completed surveys
Free
GXS Lite
GXS Pro
20
200
500
Share survey via URL or QR code
Free
GXS Lite
GXS Pro
Customize survey branding
Free
GXS Lite
GXS Pro
Offer survey incentives
Free
GXS Lite
GXS Pro
Daily and monthly reports
Free
GXS Lite
GXS Pro
Response trends reporting
Free
GXS Lite
GXS Pro
Booking host reporting
Free
GXS Lite
GXS Pro
Add notes against responses
Free
GXS Lite
GXS Pro
Instant alerts on negative responses
Free
GXS Lite
GXS Pro
Automatically direct to review sites
Free
GXS Lite
GXS Pro
-
Export data
Free
GXS Lite
GXS Pro
-
Custom survey questions
Free
GXS Lite
GXS Pro
-
One
Unlimited
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PRICING
Ready to get started?
ROLLER customers
Start collecting actionable guest insights for free in just a few clicks:
If you’re a ROLLER customer, you can start collecting actionable guest insights for free in just a few clicks:
1. Login to your Venue Manager
2. Navigate to Guests > GX Score, then click Subscribe now for free.
3. Toggle the Auto-send surveys switch, and click save.
That's it! There’s no need to build survey questions, or select whom to send it to – it’s all done for you!
Not a ROLLER customer?
No problem! Leave your details below, and we can chat about using the GX Score with your existing systems.