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Case Study

Skyline Enterprises Goes Live with ROLLER to Drive Customer Experience

Kiwi success story, Skyline Enterprises goes live with ROLLER Software to drive next generation customer experience.

Skyline Enterprises, a pioneering New Zealand owned leisure and entertainment business, has worked with ROLLER Software to use its all-in-one technology platform to manage its popular International Luge operations and deliver a fast, efficient and convenient experience to customers.

Skyline Enterprises went live with ROLLER at its Calgary based site in Canada last week, having already successfully implemented ROLLER at both its South Korean (Tongyeong) and Singapore (Sentosa) venues.

Skyline chose ROLLER’s technology solution due to its modern customer-focused offering, including online bookings, payments, in-venue ticketing, entry management, point-of-sale and more.

The breadth of ROLLER and its cloud-based offering enables Skyline to seamlessly manage its global operations while retaining a laser-like focus on its customers.

“We are continually striving to improve our customer experience. In an increasingly digital world, it is more critical than ever to be able to leverage the latest technology available. ROLLER’s extensive knowledge of working in this space and partnering with successful venues around the world gave us the confidence to introduce their solution into our International Luge business”, Skyline Enterprises CEO, Geoff McDonald said.

“ROLLER has a history of partnering with successful venues as they grow. We’ve built a full suite of solutions for entertainment and leisure venues and deliver them at scale through one integrated, cloud-based platform. Our mission is to help leisure businesses grow and deliver amazing guest experiences through innovative, best-in-class technology”, ROLLER CEO, Luke Finn said.

Skyline Enterprises continues to evolve its innovative International Luge experience, investing and innovating across the entire customer experience.  

“ROLLER’s ability to help us across the whole customer experience, from buying a ticket to getting the customer into the venue quickly to enjoying themselves on the day is very valuable to us”, said Danny Luke GM, International Luge.

“Having an established client base in Australia and New Zealand, it is an exciting opportunity for ROLLER to partner with such an iconic brand as Skyline. We are looking forward to working together with Skyline in South East Asia and other venues across the world and showcasing our state-of-the-art capabilities”, said Chris McBoyle, Solutions Manager APAC, ROLLER.

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ABOUT SKYLINE

Skyline Enterprises was established in 1966 and has become a major tourism operator with operations in NZ and offshore. Pioneers of the gondola in New Zealand, Skyline owns and operates gondola cableways in Queenstown and Rotorua, accessing restaurants and cafes, luge operations and other activities. It also owns accommodation properties Blue Peaks Lodge in Queenstown and Heritage Dunedin Leisure Lodge in Dunedin; 100% of the Christchurch Casino and 33% of the Dunedin Casino; Totally Tourism Group operating The Helicopter Line, Glacier Helicopters, Mitre Peaks Cruises, Milford Sound Scenic Flights, Milford Sound Flights, Harris Mountain Heli ski, Challenge Rafting and Queenstown Combos and a portfolio of nine commercial properties located in Queenstown's CBD. Internationally Skyline owns and operates four luge sites at Sentosa Island in Singapore, Mont Tremblant and Calgary in Canada (seasonal only) and at Tongyeong in South Korea. For more details, visit http://www.skylineenterprises.co.nz

ABOUT ROLLER

ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across more than 20 countries.

ROLLER is headquartered in Melbourne, Australia and has regional offices in London and Los Angeles. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions. For more information about ROLLER, visit www.roller.software You can also follow ROLLER on LinkedIn.

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