Our focus at ROLLER is to continually find new ways to help you provide an even greater guest experience.
That’s why we’re excited to announce the launch of our brand-new solution, Template Studio. It’s a powerful and versatile tool that gives you the ability to customize and personalize the email and ticket templates that are sent from your ROLLER platform.
What’s in it for you?
I’m glad you asked! We built Template Studio so you can put your brand front and center when communicating with your awesome guests. Customized templates can include promotional offers such as gift card sales, links to purchase tickets for one-off events and seasonal campaigns. These are great ways to encourage upsells and increase the likelihood of repeat guests.
With Template Studio, you can achieve the following:
- Get your creative juices flowing and use your emails to capitalize on upsell opportunities and drive revenue
- Take control and customize the look and feel of your communication
- Delight guests with slick and mobile-optimized emails and ticketing
- Personalize the check-in process and prepare your guests for a day jam-packed full of fun
- Go paperless and be an eco-hero
- Most of all, ditch the boring methods of your competitors and show your guests how amazing you are
See Template Studio in action! Watch the video below:
How you can access Template Studio?
Template Studio is available right now for all Growth and Enterprise subscribers at no additional cost! No design or coding experience is necessary, so you can tweak your templates directly from the ROLLER platform today, like a pro.
For Starter subscribers, you do get the brand-new templates, but you don’t have the ability to edit… so if you were thinking of upgrading your subscription, this is a no-brainer reason to do so.
How to get the most out of Template Studio
- Craft a great subject line
Write something engaging that will encourage them to open the email, not just when they need it. The email subject should be clear and as straightforward as possible. Tip: try excluding spam words like ‘free’, ‘promotion’ and ‘read’ in the subject line.
- Say thanks
The beginning should always include a thank you to the guest for booking in, personalize it to make their visit seem welcoming before they even get there.
- Payment confirmation
Including a reference of the successful transaction or details regarding payments will give guests peace of mind that their spot is reserved. If any outstanding amount is due, it’ll also let them know the remaining balance.
- Act on upselling opportunities
Upselling is all about convincing a customer to purchase something that would make the primary product more premium. For example, a regular ticket purchase can be upsold to an experience that allows the customer to skip lines and receive preferable treatment.
- Important information
Inform guests about important information they should know, like what they should do prior to arrival or instructions for when they arrive, such as coming 15 minutes early to accommodate check in tasks during peak times.
Our mission at ROLLER is to continually develop flexible and scalable solutions that empower you. Our all-in-one solution allows you to offer your guests better and more exciting experiences, while increasing ROI, reducing time spent on admin and enhancing the lives of administrative and support staff.
Find out more by clicking here or on the image below.