Connect salesforce terms

Groups and Events Supplemental Terms

Version 1.0. Effective 18 August 2026.

These ROLLER Connect for Salesforce Groups and Events Supplemental Terms (these “Supplemental Terms”) apply where an Order Form identifies ROLLER Connect for Salesforce (Groups and Events) as a purchased product or references these Supplemental Terms. These Supplemental Terms are incorporated into and form part of the Order Form and the Agreement referenced in the Order Form, and may be modified in accordance with the Agreement. Capitalized terms not defined in these Supplemental Terms have the meanings given in the Agreement or the Order Form. In the event of a conflict, the order of precedence is: (1) the Order Form; (2) these Supplemental Terms; and (3) the Agreement, but only to the extent of the conflict and only with respect to the Application.

Definitions

“Application” means the ROLLER Connect for Salesforce Groups and Events module made available by ROLLER through the Salesforce AppExchange, including the associated customer relationship management integration, and any Updates ROLLER makes available. The Application does not include the ROLLER Connect for Salesforce Inventory Management / Weights and Measures module, which is licensed separately and governed by its own supplemental terms.

“Salesforce” means Salesforce, Inc. and its affiliates, and “Salesforce Platform” means the Salesforce products and services to which Customer separately subscribes, including the environment in which the Application is installed.

“Customer Salesforce Environment” means Customer's instance of the Salesforce Platform, including all configurations, customizations, third party applications, workflows, and data residing in that instance.

Access and Delivery Through Salesforce

Customer acknowledges that the Application is delivered as an independent software vendor application installed into the Customer Salesforce Environment through the Salesforce AppExchange, and that installation, provisioning, and continued operation of the Application depend on the Salesforce Platform, which is provided by Salesforce and not by ROLLER.

Customer will, at its own cost, obtain and maintain throughout the subscription term the Salesforce Platform subscriptions, editions, licenses, and user permissions necessary to install and use the Application, and will comply with all terms Salesforce imposes on Customer's use of the Salesforce Platform and the AppExchange.

Customer acknowledges that ROLLER is not a party to Customer's agreement with Salesforce, that ROLLER does not control the Salesforce Platform, and that ROLLER will not be responsible or liable for the Salesforce Platform, including its availability, performance, security, pricing, or any act or omission of Salesforce.

Customer acknowledges that Salesforce may modify, deprecate, or discontinue features of the Salesforce Platform, including application programming interfaces on which the Application relies, and that ROLLER may modify the Application as reasonably necessary to respond to such changes. If a Salesforce change makes continued provision of any Application functionality impracticable, ROLLER will use commercially reasonable efforts to provide materially equivalent functionality but does not warrant that it will be able to do so.

Scope of ROLLER Support

ROLLER's support obligations with respect to the Application are limited to the operation of the integration between the ROLLER platform and the Salesforce Platform as delivered by the Application. ROLLER has no obligation to diagnose or remedy an issue unless it is reasonably attributable to the Application.

Customer acknowledges that, as between ROLLER and Salesforce, Salesforce is responsible for the Salesforce Platform, and Customer will direct issues relating to the Salesforce Platform, the Customer Salesforce Environment, or any third party application, integration, or customization to Salesforce or to Customer's Salesforce implementation partner. ROLLER does not provide, and support for the Application does not include: (a) administration, configuration, customization, or development of the Customer Salesforce Environment; (b) support, consulting, or troubleshooting for the Salesforce Platform or for any third party application in the Customer Salesforce Environment; or (c) remediation of issues caused by the Customer Salesforce Environment, Customer's Salesforce configuration, or any act or omission of Customer, Salesforce, or a third party. Any assistance ROLLER elects to provide beyond this scope will be subject to a separate statement of work and additional fees.

Customer Data

Customer acknowledges that the Application synchronizes data between the ROLLER platform and the Customer Salesforce Environment on an as-provided basis, and that the accuracy, quality, completeness, and legality of Customer Data, and the results produced by the Application from that data, including matching, deduplication, and reporting outputs, depend on the Customer Data as it exists in the source systems. ROLLER does not verify, cleanse, or correct Customer Data and will not be responsible for inaccuracies in outputs attributable to the underlying data.

Customer is responsible for: (a) configuring permissions, profiles, and field-level security within the Customer Salesforce Environment; (b) ensuring it has all rights, consents, and lawful bases necessary for the Application to access, transfer, and process Customer Data between the ROLLER platform and the Customer Salesforce Environment; and (c) maintaining appropriate backups of data within the Customer Salesforce Environment.

Bookings, Holds, and Capacity

Customer acknowledges that the Application creates, updates, and synchronizes booking records, provisional holds, resource availability, and venue capacity between the ROLLER platform and the Customer Salesforce Environment, and that the resulting availability and capacity positions depend on Customer's configuration of venues, resources, capacity rules, and hold durations in both systems. Customer is responsible for that configuration and for reviewing it before relying on the Application to reserve or release inventory.

Customer acknowledges that synchronization between the two systems may not be instantaneous, that concurrent activity in the ROLLER platform, the Customer Salesforce Environment, and any other sales channel Customer operates may result in contention for the same inventory, and that ROLLER will not be responsible for overbooking, double allocation, or lost bookings arising from Customer's configuration, from concurrent activity outside the Application, or from any act or omission of Salesforce.

Customer acknowledges that quotes, contract documents, and banquet event orders generated through the Application reflect the data and templates Customer maintains, that Customer is responsible for reviewing them for accuracy and for their legal sufficiency before issuing them to any third party, and that ROLLER does not review or approve those documents and provides no advice regarding them.

Feedback

Customer assigns to ROLLER all right, title, and interest in and to any suggestions, comments, error reports, feature requests, evaluations, or other feedback relating to the Application provided by or on behalf of Customer (“Feedback”). To the extent that assignment is not effective under applicable law, Customer grants ROLLER a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable license to use, reproduce, modify, and otherwise exploit Feedback for any purpose without restriction or obligation to Customer. Nothing in this Section transfers ownership of Customer Data.

Salesforce-Required Terms

Customer acknowledges that ROLLER procures platform services from Salesforce on non-cancellable terms in order to provide the Application, and accordingly Customer's subscription to the Application is non-cancellable and non-refundable for the subscription term stated in the Order Form, except as expressly permitted under the Agreement.

Notwithstanding anything to the contrary in the Agreement, Customer's subscription to the Application will automatically renew for successive terms as set forth in the Order Form. Any right Customer may have under the Agreement to decline renewal of the ROLLER platform generally will not, by itself, terminate or prevent renewal of Customer's subscription to the Application, which must be separately terminated or not renewed in accordance with its own terms.

Customer acknowledges that if Customer stores Customer Data in custom fields made available as part of the Application within the Customer Salesforce Environment, Salesforce has no obligation to retain that data following termination of the corresponding subscription, and Customer is responsible for extracting or backing up any such data before the applicable subscription terminates.

Fees

Fees for the Application are as stated in the Order Form.

General

Except as expressly modified by these Supplemental Terms, the Agreement remains in full force and effect and applies to Customer's use of the Application, including its confidentiality, data protection, intellectual property, disclaimer, and limitation of liability provisions.

Inventory Management Supplemental Terms

Version 1.0. Effective 18 August 2026.

These ROLLER Connect for Salesforce Inventory Management Supplemental Terms (these “Supplemental Terms”) apply where an Order Form identifies ROLLER Connect for Salesforce (Inventory Management) as a purchased product or references these Supplemental Terms. These Supplemental Terms are incorporated into and form part of the Order Form and the Agreement referenced in the Order Form, and may be modified in accordance with the Agreement. Capitalized terms not defined in these Supplemental Terms have the meanings given in the Agreement or the Order Form. In the event of a conflict, the order of precedence is: (1) the Order Form; (2) these Supplemental Terms; and (3) the Agreement, but only to the extent of the conflict and only with respect to the Application.

Definitions

“Application” means the ROLLER Connect for Salesforce Inventory Management module made available by ROLLER through the Salesforce AppExchange, and any Updates ROLLER makes available. The Application does not include the ROLLER Connect for Salesforce Groups and Events module, which is licensed separately and governed by its own supplemental terms.

“Stock Management System” means the stock, recipe, ingredient, and inventory records, objects, workflows, and applications maintained within the Customer Salesforce Environment, whether built by Customer, provided by a third party, or otherwise, with which the Application exchanges data.

“Recipe Data” means the recipes, ingredients, quantities, units of measure, unit conversions, modifier configurations, pricing and price overrides, allergen attributes, and related configuration maintained by Customer and used by the Application.

“Inventory Outputs” means the stock levels, drawdown calculations, reconciliation list items, replenishment and purchase order recommendations, inventory order lists, cost of goods figures, margin calculations, and other results the Application produces or displays.

Access and Delivery Through Salesforce

Customer acknowledges that the Application operates by exchanging data with the Stock Management System, that the Stock Management System is not part of the Application and is not provided, controlled, configured, or supported by ROLLER, and that Customer is solely responsible for the Stock Management System, including its design, configuration, data model, accuracy, and continued availability. ROLLER will not be responsible for any failure, error, or delay in the Application arising from the Stock Management System or from any change Customer or a third party makes to it.

Scope of ROLLER Support

Customer acknowledges that ROLLER does not provide inventory management, procurement, culinary, nutritional, food safety, or regulatory consulting services, and does not build, configure, review, or validate Recipe Data or the Stock Management System.

Customer Data and Recipe Data

Customer acknowledges that the Application synchronizes data between the ROLLER platform and the Customer Salesforce Environment on an as-provided basis, and that the accuracy, quality, completeness, and legality of Customer Data and Recipe Data, and the Inventory Outputs produced from that data, depend on that data as it exists in the source systems. ROLLER does not verify, cleanse, or correct Customer Data or Recipe Data and will not be responsible for inaccuracies in Inventory Outputs attributable to the underlying data.

Customer is solely responsible for creating, reviewing, testing, and maintaining Recipe Data, including ingredient quantities, units of measure and unit conversions, modifier configurations, site level price overrides, and allergen attributes, and for verifying that Recipe Data is correct before it is used in live operations and after any change to it.

Customer is responsible for: (a) configuring permissions, profiles, and field-level security within the Customer Salesforce Environment; (b) ensuring it has all rights, consents, and lawful bases necessary for the Application to access, transfer, and process Customer Data and Recipe Data between the ROLLER platform and the Customer Salesforce Environment; and (c) maintaining appropriate backups of data within the Customer Salesforce Environment.

Allergen Information

Customer acknowledges that any allergen icons, attributes, modifier details, prompts, or other allergen information the Application displays are derived solely from the allergen attributes contained in Recipe Data as configured and maintained by Customer, that ROLLER does not source, verify, validate, update, or supplement allergen information, and that ROLLER makes no representation or warranty that allergen information displayed through the Application is accurate, current, or complete.

Customer acknowledges that the Application is an operational tool and is not a food safety, allergen compliance, or labeling compliance system. Customer is solely responsible for compliance with all laws, regulations, codes, and standards applicable to allergen identification, disclosure, labeling, food safety, and food handling in every jurisdiction in which Customer operates, and for determining what those requirements are. ROLLER does not provide legal or regulatory advice regarding those requirements, and use of the Application does not establish or evidence compliance with them.

Customer acknowledges that any prompt, confirmation step, or acknowledgment the Application presents to Customer's personnel regarding allergen disclosure is a workflow aid only, that it does not verify that any disclosure was in fact made or that any disclosure made was accurate or adequate, and that Customer remains solely responsible for the training, supervision, and conduct of its personnel and for the accuracy and adequacy of all allergen disclosures made to guests.

Customer acknowledges that allergen risk cannot be eliminated by software. Customer will maintain its own independent procedures for allergen verification, ingredient substitution, cross contact control, and guest communication, and will not rely on the Application as the sole or primary means of identifying or disclosing allergens. Customer will not represent to any guest, regulator, or other third party that ROLLER or the Application is responsible for allergen accuracy, disclosure, or compliance.

To the maximum extent permitted by applicable law, ROLLER will have no liability for any claim, loss, injury, illness, death, penalty, fine, or damage arising out of or relating to allergen information, allergen disclosure, food safety, or food handling, including any claim arising from Recipe Data, the Stock Management System, the acts or omissions of Customer or its personnel, or any allergen information displayed or not displayed through the Application. Customer will defend, indemnify, and hold harmless ROLLER and its affiliates from and against any third party claim arising out of or relating to the foregoing, and any resulting losses, damages, penalties, fines, costs, and reasonable attorneys' fees.

The exclusions and indemnity in this Section apply notwithstanding any provision of the Agreement to the contrary, and Customer's indemnity obligation under the preceding paragraph is not subject to any limitation on liability in the Agreement that would otherwise cap it. Nothing in this Section excludes or limits any liability that cannot be excluded or limited under applicable law.

Stock Levels, Drawdown, and Procurement

Customer acknowledges that stock drawdown performed by the Application is a calculation derived from recorded sales, event records, and Recipe Data, that it is an estimate of consumption rather than a measurement of physical stock, and that variances between calculated and actual stock levels will occur.

Customer acknowledges that the Application is not a substitute for physical stocktaking or independent inventory controls. Customer will conduct periodic physical stock counts and reconcile them against Inventory Outputs, and will maintain its own inventory, financial, and operational controls independent of the Application.

Customer acknowledges that reconciliation list items, replenishment and purchase order recommendations, inventory order lists, and event day drawdown produced by the Application are informational, that all procurement, ordering, receiving, transfer, adjustment, waste declaration, and restocking decisions are made solely by Customer, and that ROLLER will not be responsible for any over ordering, under ordering, stockout, spoilage, waste, expiry, service failure, event shortfall, or cost or revenue impact arising from Customer's reliance on Inventory Outputs or from any procurement decision Customer makes.

Customer acknowledges that cost of goods, margin, and similar figures produced by the Application are operational estimates and are not suitable for use as the basis for statutory financial reporting, tax filings, audited accounts, or any representation to a third party.