Directory/VAVA Voice - AI Receptionists
VAVA Voice - AI Receptionists

VAVA Voice - AI Receptionists

ROLLER Partner
Contact
Visit website
Supported Regions
  • Australia & New Zealand
  • Europe
  • North America
  • United Kingdom
  • Middle East
Categories
  • Operational Management
Integration Supported By
  • Partner
Integration Status
  • Beta
What can we help with?
  • Streamline operations with an integrated experience
Availability
  • Available on All Plans
Requires API Add-On
  • Yes

AI voice receptionists that answer calls, handle FAQs and book customers into ROLLER in real time.

VAVA Voice builds AI voice agents for leisure and experience venues. Our agents integrate directly with your ROLLER account so callers can check availability and make bookings without waiting on your front desk team.

What the agent can handle:

• New bookings in ROLLER (real-time availability, customer details, confirmations)

• Amendments and cancellations (where your policies allow)

• FAQs: pricing, session times, age/height rules, accessibility, parking, parties & groups, directions

• Overflow and out-of-hours call handling (capture leads and reduce missed calls)

• Smart routing to a human for edge cases

• Call transcripts + analytics so you can see what customers ask and where revenue is leaking

Setup is fast: We train the agent on your venue’s info and booking rules, connect it to your ROLLER account, and go-live on your existing phone number or as a dedicated line.

Perfect for venues that want zero missed calls, faster conversions, and a calmer front desk.

"Since switching to VAVA Voice we’ve stopped missing calls during peak sessions. Guests can book, change or cancel without waiting for someone to get to the phone, and the team isn’t constantly interrupted at the desk. It handles the usual questions brilliantly and hands over cleanly when something’s unusual. We’re capturing more bookings and the front desk feels calmer."

Jon Kirby
General Manager at Mighty Adventures Southampton

Use Cases

Trampoline parks: peak-time bookings on autopilot

When the park is busy, the phone is the first thing to get ignored. VAVA Voice answers every call 24/7, checks live availability in ROLLER, and creates bookings for sessions and parties in real time. It captures guest details, covers key policies (arrival time, waivers, age/height rules, socks, parking), and hands off to your team when an enquiry is unusual or urgent. Where enabled, it can also support booking changes, cancellations and confirmations.

Family entertainment centres: one agent for many activities

FECs get messy fast: bowling, mini golf, laser tag, arcade, food, parties, group events. VAVA Voice acts as a single front-door for enquiries, then routes the conversation to the right booking path. It checks availability across your products in ROLLER, books the right timeslot, captures party/group requirements, and answers common questions (pricing, session length, accessibility, parking). For anything complex (corporate buyouts, large groups), it transfers the call with a clean summary.

Playcentres & soft play: party admin without the back-and-forth

Party enquiries are high-volume and detail-heavy. VAVA Voice handles the whole call: confirms party packages, checks party slot availability in ROLLER, creates the booking, and captures the specifics (child age, headcount, contact details, add-ons, special notes). It also deflects the repetitive questions that clog up staff time (opening hours, peak/off-peak, policies). Where enabled, it can manage changes and cancellations in line with your rules.

Water parks & wake/aqua parks: capacity control and reschedules

These venues attract lots of 'can we come today?' calls. VAVA Voice checks real-time availability in ROLLER, books the right session, and shares essential pre-arrival info (what to bring, check-in times, safety requirements). When weather or operations trigger changes, it can support rescheduling/cancellations within your policy and transfer edge cases to a manager with full context. The result is smoother capacity management and fewer frustrated guests.

Museums, zoos & aquariums: timed entry, groups and accessibility

Visitor attractions get constant questions about timed entry, busy periods, and access needs. VAVA Voice answers FAQs instantly, checks availability in ROLLER, and books tickets for the right date/time. It also handles group enquiries (schools, coach parties, memberships), collecting requirements and routing to your groups team when needed, while keeping the caller informed on what happens next. Less queueing on the phone, more guests through the door.

Go-karting, axe throwing, escape rooms & climbing: rules-first booking

For rules-heavy attractions, the booking conversation needs structure. VAVA Voice confirms key requirements (age limits, supervision, group size), answers safety/arrival questions, then checks availability in ROLLER and books the session. Where enabled, it can handle modifications and cancellations, and it routes corporate/team-building enquiries to the right person with a crisp summary. You get fewer no-shows, fewer policy arguments at check-in, and more bookings captured when staff are busy.

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