Trengo

When guests book a canal tour through GetYourGuide, confirmation emails often get lost or overlooked, leading them to contact the front desk with questions like where to meet, what happens in case of rain, or whether pets are allowed—resulting in staff repeatedly looking up information already provided. By sending an automated WhatsApp message 24 hours before departure that includes the exact meeting point with a map pin, boarding vessel name, what to bring, weather and pet policies, and the digital ticket link, guests receive all essential details directly on their phones, eliminating the need to call. Tour operators using this approach report 60–75% fewer “Where do I meet?” inquiries.

When a guest books a canal tour, they’re often unaware of additional options like bike rentals, museum combo tickets, or dinner cruises, which leads to missed upsell opportunities and results in guests purchasing add-ons elsewhere. By sending an automated WhatsApp message four hours after booking a daytime canal tour, operators can highlight relevant upgrades—for example, inviting guests to “complete their Amsterdam experience” by adding a bike rental (€15) or upgrading to a sunset dinner cruise (€45). Guests can purchase these upgrades directly through a WhatsApp link, which syncs back to Roller for example, generating a 12–18% conversion rate on add-ons and upgrades.

After guests finish an afternoon canal tour and leave delighted, operators often miss the chance to promote evening activities because no follow-up communication is sent, leaving guests unaware of available sunset cruises or dinner experiences and leading them to book with competitors instead. By sending an automated WhatsApp message at 4:30 PM (just a couple of hours after the tour ends) inviting them to “continue the experience tonight,” operators can highlight offers such as a sunset cruise or dinner cruise with a limited-spots 20% discount. The message includes a direct booking link with pre-filled guest details, resulting in a 15–22% conversion rate on same-day upsells and €800–1,200 in additional weekly revenue per 100 tour guests.

After guests finish a canal tour and have a great experience, front desk teams often forget to ask for reviews during the busy checkout period, and email review requests sent days later are mostly ignored, with only an 18–20% open rate. As a result, reviews come in slowly and the team lacks clear visibility into guest satisfaction. By sending an automated WhatsApp message the same day at 6:00 PM (just hours after the tour) asking, “How was your Amsterdam canal tour today?” and providing one-tap review links for platforms like GetYourGuide, TripAdvisor, and Google Reviews, guests can leave feedback immediately, supported by a 98% message open rate. This approach generates four to five times more reviews than email and prompts guests to submit them within 24 hours instead of the typical 3–7 days—or never—with email-based requests.