We're thrilled to welcome Inga Latham to ROLLER as our new Chief Product Officer. Based in Sydney, Inga joins the Senior Leadership Team at a pivotal moment in our journey.
Inga brings decades of experience leading product, design, engineering, and customer teams across some of the most recognizable names in tech, including lastminute.com, Ticketmaster, Siteminder, Shippit, and Commonwealth Bank of Australia. Her career has taken her from Cape Town to London to Sydney, spanning industries and working across global customer bases.
We sat down with Inga to learn more about her path to ROLLER, her philosophy on product leadership, and what excites her most about the road ahead.
Q&A with Inga Latham
What attracted you to ROLLER at this stage of the journey?
This stage is the sweet spot. You know the product resonates with customers and answers a key need. Now we need to create the machine to scale, and we get to build on top of and innovate on a great baseline. These things satisfy my love of process and need for a creative outlet.
What stood out to you about ROLLER's product and mission?
Joy. It's not often you get to work on a product that is genuinely about facilitating fun — and of course helping our customers run successful businesses.
How would you describe the role of Chief Product Officer in your own words?
What the CPO needs to be depends on where the company is at and what is needed at the time — and sometimes what is needed on the day! I love that I get to work across understanding customer needs, product vision, process refinement, commercial opportunities, understanding what new tech makes possible, and more. I think of product management as being about sense-making, decision-making, planning, and communication.
What's been a defining moment in your career?
Two things. First, sponsorship. Many years ago my manager's manager put me on a high-potential program, and that changed how I saw myself. The program gave me a framework for self-awareness and tools that helped me grow into leadership.
The second was realizing that no one really knows what they're doing, and there's no "proper" way to do anything. You survive and thrive by figuring out how to solve problems — that, and having good relationships.
What makes a great product team?
Customer connection. Commercial and data chops. Creativity. Cross-functional relationships.
How do you balance customer-led product development with bold, future-facing bets?
Everything we build should be grounded in customer needs. When we meet a need, we earn the right to gain and keep customers.
Sometimes customers will tell us what they want and what the solution looks like. At other times, we'll need to "invent" a solution or improve on their ideas. If we know our customers' needs and are really innovative, we may even be able to create something unique and disruptive. That's the dream.
What's your leadership style?
I want clarity, honesty, and support, and that's what I aim to offer my team too.
What role do you think AI should play in the next chapter of ROLLER?
AI is to the 2020s what the internet was to the noughties. It changes everything, and it's changing day to day, so it's a voyage of discovery for us all. To oversimplify drastically, I would say we can think about how we work and the products we build from the principle of: "how can I employ AI in this use case?"
What do you see as the biggest product opportunity for ROLLER over the next 2–3 years?
To have strong enough product-market fit to allow sales to get the product into more venues across more verticals, so that we’re the software that defines the category we're in.
Also to create capabilities that are first to market and/or unique and hard to replicate. ROLLER IQ is a good example of being first to market in a new space.
Looking for your next role? Check out our open positions.
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