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Key Result #1 Launched flexible class bookings, saving hours of manual setup and reducing admin workload. |
Key Result #2 Cut staff onboarding time dramatically with an intuitive POS that 15-year-olds could use after just minutes of training. |
Key Result #3 Received ongoing, hands-on support post-launch, resulting in a smooth transition and increased confidence to grow. |
When Cameron and Stacey Walton decided to open a family entertainment center, it wasn’t just a business move but a complete life pivot. Cameron had been a welder and boilermaker, Stacey worked in retail management, and neither had experience in the attractions industry. But after a serious workplace injury left Cameron out of work and struggling through recovery, the couple decided to chase something different—something joyful.
Inspired by a visit to Flip Out in Sydney, Cameron and Stacey joined the franchise and opened their own trampoline park in Caboolture, Queensland, Australia. From there, they learned everything from the ground up: how to build a venue, manage staff, and operate during peak seasons.
Eventually, they chose to step away from the franchise and rebrand independently as Elev8 Play, an indoor adventure venue with trampolines, ninja courses, wipeout zones, rock climbing, interactive games, and soft play. Their business spans 2,000+ square meters, employs 30 casual team members, and serves everyone from toddlers to grandparents.
When you’ve built something like what we’ve built… you stand at reception and see these kids come in for the first time, and their mouths drop in awe—that excitement, going above and beyond, making people’s day, that sort of does it for us.
Cameron Walton
Owner, Elev8 Play
The challenge: preparing to go independent
As Cameron and Stacey prepared to rebrand as Elev8 Play and step away from the franchise model, they began laying the groundwork for a smooth transition, including their technology setup. They knew how critical it would be to have a system they could trust, especially after some of the challenges they had already experienced.
Their experience with the previous system had included significant reliability issues.
“The system was constantly going down,” Cameron said. “Waivers weren’t loading properly, the system was freezing, and customers were making double or even triple payments because nothing would go through. It was a nightmare, and always during school holidays, our busiest time of year.”
They’d say ‘It’ll be back in 20 minutes.’ But when you’ve got a lineup out the door of angry parents with little kids going crazy—it’s not fun for us on the frontlines at all.
Cameron Walton
Owner, Elev8 Play
These challenges were frustrating but at the time, not enough to prompt a full system change. After years of using the same setup, it felt easier to stick with what they knew. With so many other moving parts involved in the rebrand, switching systems felt like too big of a leap. So they pushed forward, hoping things would hold together during the transition.
In the lead-up to the rebrand, Cameron reached out to their existing system provider to ensure continuity of service as they transitioned.
I had a good relationship with them at the time. I’d spoken to them previously about the possibility of us going independent down the track. I said, ‘Listen, is this something that you guys can do for us? Can you start a new system for us? Build it all out? Would it be a conflict of interest?’ And they assured me no, everything would be fine.
Cameron Walton
Owner, Elev8 Play
But on the day of their relaunch, things took a dramatic turn.
“We got a phone call from them saying we’d been switched us off,” Cameron explained. With no access to bookings, waivers, or guest information, and school vacation about to begin, the pressure was on.
“When they switched it off, they literally cut all access,” Cameron said. “I couldn’t log in. I couldn’t see what numbers I did last year. I couldn’t access our database. It was all gone. Luckily, Stacey was diligent. She printed out all the current bookings the day before. We manually input everything. Whether we lost anything in those couple of hours, we don’t know. We’ll find out when someone shows up angry.”
Thankfully, a recommendation from a fellow operator led them to ROLLER. Within hours, Max Irvine from the ROLLER team was onsite helping to get Elev8 Play back online.
One phone call, and he was literally on his way up. He was our knight in shining armor. It was a crazy day but a smooth one.
Cameron Walton
Owner, Elev8 Play
By the end of the day, Elev8 Play was fully operational on ROLLER, avoiding what could have been a major disruption to their relaunch.
The solution: simpler tech and smoother operations
By the end of the day, Elev8 Play was fully operational on ROLLER, avoiding what could have been a business-halting disruption. “Even though everything was really rushed, it was so much easier to onboard and get set up with ROLLER than it was with our former system.”
One of the biggest differences with ROLLER was the flexibility. “We’re not stuck in a box anymore,” Cameron shared. “There’s more flexibility now, more we can do. It’s just easier to add things and change things ourselves. We couldn’t do that before.”
The operational improvements were immediate. Even the youngest team members, some as young as 15, were able to use the POS within minutes. Setting up recurring class bookings no longer meant entering each week manually.
“With our previous setup, we were advised to run ninja classes through a membership model, even though that didn’t really make sense for us,” Cameron explained. “Originally, under the old system, we had to manually input 10 weeks of tickets, one by one, for up to 40 kids. It was a proper nightmare. We even had to process payments using a gift card-type setup and apply codes to each booking. Now, with ROLLER, we just set it up, send the link, and they pay. It’s so much easier. We picked it up in minutes.”
The waiver process also became seamless. ROLLER’s parent-child linking eliminated repeated submissions and front desk confusion. “Guests would show us their completed waiver on their phone, but it wouldn’t show up in our system,” Cameron said. “We’d ask them to refresh, sign it again—sometimes three or four times. They weren’t happy, we weren’t happy. We looked bad behind the counter.”
We even had them sign directly on the POS. Still nothing. Massive issues. But with ROLLER, we haven’t had those problems. No frozen screens, no waiver delays, no refund dramas.
Cameron Walton
Owner, Elev8 Play
And while Elev8 Play lost access to historical performance data due to the abrupt shut-off, Cameron isn’t looking back. “We have a system. And it’s working,” he says. “That’s what matters.”
A fresh start and a bright future
Since making the switch, Elev8 Play has stabilized its operations, and Cameron and Stacey have begun planning for the future.
They’ve already started thinking about introducing new programs like gymnastics classes and are considering adding an arcade zone to reach new demographics. Further down the track, the couple is even eyeing a second location.
Through every stage, ROLLER’s support has helped them feel ready to scale. “We’ve had multiple training sessions with our implementation manager, follow-up calls from Max, everyone’s checking in and making sure we’re good,” Cameron said. “We never got that before.”
Cameron isn’t shy when asked what advice he’d give other operators: “It’s not even advice, it’s a demand. Just go straight to ROLLER. If you want something that works, if you want support and training, where you don’t need to send a message to a group chat every two minutes because something’s broken, go to ROLLER.”
Honestly, I’m kind of glad they switched us off. We ended up with a superior system.
Cameron Walton
Owner, Elev8 Play
To learn more about how ROLLER could help you reach your growth goals, book a chat.
About Elev8 Play
- Founded: 2025
- Location: Caboolture, QLD, Australia
- Number of locations: 1
- Venue type: Family Entertainment Center
- Website: https://elev8play.com.au/
- ROLLER customer since: 2025
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