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Welcome to ROLLER! We are a ticketing and registration platform dedicated to delivering first class booking experiences for the leisure, hospitality and events industry. Through our platform, mobile apps and services, we enable people to create, discover, share and register for events, and help venue and event managers more effectively run their business. Please read these terms as they apply to attendees and sub-merchants and they contain important information about your legal rights, remedies and obligations. By using our services, you are bound by these  you agree to these Terms, as applicable to you. 

1.2. The Services
ROLLER’s websites and domains; www.ROLLERdigital.com,  www.ROLLER.software, www.roller.app and rllr.co including all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces), and all of our mobile applications, offered, maintained and provided by ROLLER. We refer to all of these as our “Services.” These Terms apply to any Site(s) on which they are posted; where other terms or agreements are instead posted, those terms or agreements apply to the extent they conflict with these Terms. Any material (including the foregoing categories) that you contribute, provide, post or make available using the Services is "Your Content."

1.3. Users and Consumers
Through the Services, ROLLER provides a  means for registered users who are event Organizers,  (“Organizers”) to create event registration, profiles, fundraising and other webpages related to their events and commercial offerings, to promote those pages and events to visitors or browsers on the Services and to sell tickets and registrations (or issue free registrations), solicit donations and sell merchandise related to those events to users who wish to make purchases, registrations or donations from or to such events (including to free events) (“Attendees”). We refer to Organizers, Attendees and other visitors and browsers of the Services collectively as “Users” or “you” or "Consumers".

• If you are a User located in Australia and New Zealand, you are contracting with Roller Networks Australia Pty Ltd. Principal place of business: 380 City Road, Southbank 3006. ("Roller AU")

• If you are a User located in Europe, you are contracting with Roller Networks Limited. Principal place of business: 1 Mark Square Hackney, London EC2A 4EG, UK ("Roller UK")

• If you are a User located in any other jurisdiction, Roller Networks USA INC, a Delaware corporation, with its registered Address: DLA Piper LLP (US), 400 Capitol Mall, Suite 2400, Sacramento, CA 95814-4428. ("Roller USA")

Note that irrespective of the entity with which you are contracting for purposes of Roller Payment Processing, all Services offered by Roller are offered through your local entity or Roller US . For consumers The Roller company you contract with will be determined by the venue location as specified above from the date on which your booking or purchase takes place.


2.1. Application
The following policy sets forth the terms and conditions upon which Organizers can use the Services to create, promote and/or collect sales proceeds for an event selling tickets and/or registrations (this “Merchant Agreement”). By accepting the Terms of Service, you agree to the terms of this Merchant Agreement without modification and enter into a binding contract with ROLLER, which will be applicable when and if you use the Services to create, promote and/or collect sales proceeds for an event selling tickets and/or registrations.

2.2. Incorporation By Reference
This Merchant Agreement and the rights and obligations contained in this Merchant Agreement are in addition to and are incorporated into the Terms of Service by reference. Nothing in this Merchant Agreement shall be deemed to modify, waive, amend or rescind any other term of the Terms of Service.


3.1. Additional Information
As part of the creation of a paid event or at any time following such creation, you may be required by ROLLER to provide additional information (beyond the information required to register for the Services) about yourself, the entity you represent (if any) and the principals/beneficial owners of the entity you represent (if any) (collectively, “Additional Registration Data”). As an example, the Additional Registration Data may include current address, doing business as (DBA) names, description of products, website address, bank account or other payment account information, Tax Identification Numbers, date of birth, passport or drivers license number, country of origin, copies of government identification documents and other personal information. This information may be used to verify your identity, the validity and/or legality of your transactions and/or whether you qualify to use the Services for paid events. You agree to: (a) provide this information in a timely, accurate and complete manner and (b) maintain and promptly update this information in a timely manner to ensure it remains accurate and complete at all times.

3.2. Disclosure Authorization
Organizer agrees that ROLLER is permitted to share Registration Data (as defined in the Terms of Use), Additional Registration Data and information relating to your events and transactions on the Services with our Payment Processing Partners (as defined below), the Card Schemes (as defined below) and Alternative Form of Payment Frameworks (as defined below) and with your bank or other financial institution, in each case to the extent your transactions or events involve such third parties. In addition, you authorize ROLLER to verify your Registration Data and Additional Registration Data and conduct due diligence on you through third parties, including third party credit reporting agencies.

3.3. Failure to Provide
We reserve the right to suspend your ROLLER account or to withhold any amounts due to you in the event that we reasonably believe that your Registration Data or Additional Registration Data is inaccurate or if you fail to provide all Registration Data or Additional Registration Data within the timeframes requested.


4.1 Overview

(a) Payment Methods
There are two types of payment processing options Organizers may elect to use to collect sales proceeds for paid events: (i) “Facilitated Payment Processing” or “FPP,” which consists of collecting all sales proceeds from ticket, registration and merchandise sales and donations solicited via the Services (collectively, “Event Registration Fees”) using third party payment services, such as PayPal®; and (ii) “ROLLER Payment Processing,” “RPP,” or the “RPP Service,” in which ROLLER acts as Organizer’s limited payment collection agent for the purpose of collecting Event Registration Fees through its Payment Processing Partners (as defined below).

(b) ROLLER’s Role
For the avoidance of doubt, ROLLER does not and will not provide banking, deposit taking, stored value, insurance or any other financial services to an Organizer other than, for Organizers who elect RPP, serving as a limited payment collection agent as set forth below. To provide the RPP Service, ROLLER utilizes third party gateways, payment processors, merchant acquirers and/or merchant acquiring banks with which we have relationships (collectively, “Payment Processing Partners”) and both Organizers and ROLLER are subject to the rules and regulations of such Payment Processing Partners. For convenience, ROLLER shows you a balance of proceeds for your events in your ROLLER account, however, that balance merely reflects the amount of Event Registration Fees collected by a third party payment service (FPP) or by our Payment Processing Partners (RPP), and in the case of RPP, represents only a general unsecured claim against ROLLER and not a store of value or a deposit/current account.

(c) Confirmations
Upon an order being placed by an Attendee and confirmed through ROLLER, ROLLER generates a confirmation message and issues a unique confirmation number for such Attendee’s order. Organizer agrees to unconditionally accept, honor and fulfill all ticketing, registration, merchandise and donation commitments that have been confirmed by ROLLER through the Services, and it is Organizer’s responsibility to verify an Attendee’s confirmation number and/or any event restrictions prior to the applicable event.

(d) Fees
Regardless of the payment processing option elected, Organizer agrees to pay ROLLER all applicable service fees for each ticket, registration or other item sold or donation solicited via the Services (the “ROLLER Service Fee”). To the extent Organizer uses RPP, Organizer also agrees to pay ROLLER the additional ROLLER Payment Processing fee (the “ROLLER Payment Processing Fee”) for each ticket, registration or other item sold or donation solicited via the Services. The ROLLER Service Fee and the ROLLER Payment Processing Fee vary by country. Note that these fees are subject to change from time to time with respect to transactions that occur following the change. In addition, Organizer may from time to time request additional Services from ROLLER, including without limitation, marketing and promotion services, equipment leasing, on-site services, printed tickets and dedicated account management, which ROLLER may provide at its discretion and the terms of which will be covered by a separate written agreement. Fees for such ancillary Services (the “Ancillary Fees”) will be disclosed to Organizer prior to Organizer’s acceptance of such Services. ROLLER may also agree with an Organizer, a monthly Subscription Fee or upfront Setup Fee, which will be determined in writing in advance of usage of the Services. The ROLLER Service Fee, the ROLLER Payment Processing Fee and the Ancillary Fees (including the Subscription Fee and Setup Fee) are referred to herein as the “Fees.”

4.2. Facilitated Payment Processing

(a) Independent Relationship
When using FPP, Organizers and Attendees effect the applicable payment transaction through a third party service and are bound by the applicable terms of use governing such service. Organizer will collect all Event Registration Fees through the applicable third party service and ROLLER accepts no obligation or liability with respect to such collection or the performance or nonperformance of such third party service.

(b) Invoices
Invoices for Fees are sent to Organizers monthly for Fees incurred in the previous month. All invoices are due and payable within thirty (30) days of delivery of the invoice.

4.3 ROLLER Payment Processing

(a) Underwriting
If you have requested RPP, then upon receipt of Additional Registration Data, ROLLER will determine, in its discretion, whether you are qualified to use RPP. If you are not qualified to use RPP, but you are otherwise qualified to use the Services, ROLLER will notify you and you may switch to FPP unless the reason that you do not qualify for RPP is that your event is a Prohibited Event, you are a Prohibited Merchant and/or your transactions are Prohibited Transactions, in each case as such terms are defined in Section 5. For risk management and security reasons and to meet the requirements imposed by our Payment Processing Partners, we may from time to time in our discretion impose a transaction limit on the amount of any given transaction that you process through RPP and you authorize us to reject any transaction over that limit.

(b) Payment Process
When using RPP, payment processing occurs directly through our Payment Processing Partners. Within five (5) business days after the successful completion of an event, ROLLER will cause our Payment Processing Partners to pass along all Event Registration Fees related to such event that have been collected by our Payment Processing Partners, subject to (i) deduction of all applicable Fees then due; (ii) any other deductions authorized pursuant to this Merchant Agreement; and (iii) any reserves established as set forth in subsection (f) below. Such payouts will be made only to the payout information designated by Organizer on the Services under “Payment Options.” Payouts are made by ACH, or for Organizers with Event Registration Fees in USD, by check to an address in the United States or Canada. In addition, RPP may allow you to accept payments from card based payment networks, such as Visa®, MasterCard®, American Express® and Discover® (collectively, the “Card Schemes”), and non card based payment networks such as direct debit and other alternative forms of payment (the “Alternative Form of Payment Frameworks”). Except to the extent set forth in a Commercial Entity Agreement (as defined below and to the extent applicable) between you and one of our Payment Processing Partners or a Card Scheme, you are not a direct party to any agreement with any Payment Processing Partner, Card Scheme or Alternative Form of Payment Framework, nor are you a third party beneficiary of any such agreement. In addition, by accepting a particular Card Scheme payment type (e.g., Mastercard, Visa, American Express), you are authorizing the owner of that Card Scheme and its affiliates to use your name, address and website URL in any media from time to time.

(c) Appointment as Agent
With respect to any events for which Organizer uses RPP, Organizer hereby appoints ROLLER as Organizer’s limited payment collection agent solely for the purpose of collecting payments made by Attendees for such events through our Payment Processing Partners. Organizer agrees that a payment made by an Attendee to ROLLER shall be considered the same as a payment made by an Attendee directly to Organizer and Organizer will sell or provide all advertised goods and services to the Attendee as if Organizer had directly received the Event Registration Fees from such Attendee, regardless of whether the Event Registration Fees have yet to be received from ROLLER. Organizer agrees that in its role as limited agent, ROLLER is authorized to (i) enable Attendees to transfer or upgrade a ticket and/or registration (if such transfers are permitted by Organizer during the event registration process); (ii) hold, disburse and retain proceeds on Organizer’s behalf pursuant to this Merchant Agreement; (iii) issue refunds to Attendees as set forth in Section 4.4 below; and (iv) manage credit card chargebacks as set forth in subsection (g) below. In accepting appointment as the limited agent of Organizer, ROLLER assumes no liability for any acts or omissions of Organizer and Organizer understands that ROLLER’s obligation to pay Organizer is subject to and conditional upon receipt of the associated Event Registration Fees from Attendees. Organizer further authorizes ROLLER to delegate its obligations under this Merchant Agreement to certain of its affiliated entities both within and outside the Australia, provided, that ROLLER will remain liable for the discharge of its obligations under this Merchant Agreement by such affiliated entities.

(d) Advances
Organizer agrees that all Event Registration Fees for a given event are earned by Organizer only following conclusion of the applicable event. ROLLER, in its discretion, may determine to advance a portion of Event Registration Fees to Organizer prior to the period set forth in Section 4.3(b), on such terms and conditions as we may establish from time to time. Such terms will be agreed to by Organizer and ROLLER in a separate Addendum Agreement or separate terms and conditions made available at the time the advance is agreed to. Organizer agrees that any payments made by ROLLER of Event Registration Fees prior to the fifth (5th) business day after the end date of the applicable event are merely advances of amounts that may become due to Organizer under this Merchant Agreement and that ROLLER may demand back such advances (or any portion thereof) from time to time in its discretion based upon the level of refunds, disputed charges, chargebacks, customer complaints, allegations of fraud, changes in Organizer’s credit profile or the underlying event(s)’ risk profile, or breaches of the Terms of Service, including this Merchant Agreement. Upon receipt of notice of any such demand, Organizer shall thereupon promptly pay back to ROLLER the portion of any such advance demanded.

(e) Cancellations; Nonperformance
No payments shall be made to Organizer with respect to any event that is cancelled or with respect to which ROLLER believes there is a risk of cancellation or nonperformance, unless ROLLER receives adequate security (as determined by ROLLER in its discretion) for Organizer’s obligations under this Merchant Agreement. In addition, no Event Registration Fees for a given event shall be earned until that event is successfully completed. If payments have already been made to an Organizer for a cancelled event, Organizer will immediately refund to a payment address designated by ROLLER all such payments upon cancellation of such event for the purpose of effecting refunds if refunds are being made under Section 4.4.

(f) Reserves
ROLLER reserves the right to retain a certain percentage of Event Registration Fees (with such percentage being determined by ROLLER in its discretion) to fund a reserve (i) at any time as we determine in our discretion to be necessary based upon the level (or expected level) of refunds, disputed charges, chargebacks, customer complaints, allegations of fraud or changes in Organizer’s credit profile or the underlying event(s)’ risk profile; and (ii) as otherwise necessary to secure the performance of your obligations under the Terms of Service, including this Merchant Agreement. ROLLER’s right to hold a reserve shall continue following the applicable event(s) and until either (A) Organizer has discharged all obligations under the Terms of Service and the applicable periods for refunds, disputed charges, chargebacks, and complaints have passed or (B) Organizer has otherwise provided ROLLER with adequate security (as determined by ROLLER in its discretion) for its obligations under the Terms of Service, whether matured or unmatured, contingent or non-contingent, or liquidated or unliquidated.

(g) Chargebacks; Reversals
Any credit card chargebacks or other transaction reversals initiated against ROLLER or its affiliates for any reason (except to the extent they are caused solely by ROLLER’s negligence or willful misconduct) with respect to an Organizer’s event and all related credit card association, payment processing, re-presentment, penalty and other fees and expenses incurred by ROLLER or its affiliates in connection with such chargebacks shall ultimately be the responsibility of Organizer, and Organizer agrees to promptly and fully reimburse ROLLER for such amounts on demand. As part of ROLLER’s limited payment collection agency, ROLLER will use commercially reasonable efforts to manage the re-presentment of such chargebacks and reversals on behalf of Organizer and Organizer hereby authorizes ROLLER to do so and agrees to use reasonable efforts to cooperate with ROLLER in such re-presentment. However, ROLLER shall have no obligation to re-present any chargeback that it believes in its discretion it is more likely than not to lose or that relates to a transaction that should be refunded in accordance with the Organizer’s refund policy or the provisions of Section 4.4(c) below. Understanding the nature of the Payment Scheme Rules (as defined below) and the discretion that they provide to the Card Schemes and Alternative Form of Payment Frameworks, both parties agree that ROLLER’s loss of any chargeback that has been re-presented by ROLLER shall not in any way limit Organizer’s obligation to reimburse ROLLER and its affiliates under this paragraph.

(h) Currencies
ROLLER only provides the ROLLER Payment Processing Service for certain currencies and for Organizers in certain locations. In addition, Event Registration Fees collected in a currency may only be paid out to Organizer in the currency in which they are collected. ROLLER does not provide currency conversion services. Finally different payment options or payment methods may be available to you depending on the currency in which you collect Event Registration Fees and your location.

(i) Payment Scheme Rules
The Card Schemes and Alternative Form of Payment Frameworks require that you comply with all applicable bylaws, rules and regulations published by them from time to time (collectively, the “Payment Scheme Rules”). We may be required to change this Merchant Agreement in connection with amendments to the Payment Scheme Rules. Depending on what payment methods you elect to use in RPP, you may be subject to different Payment Scheme Rules. You agree to comply with any applicable Payment Scheme Rules as in effect from time to time. These Payment Scheme Rules, include without limitation, a requirement to submit only bona fide transactions, limits on how you use the Card Scheme logos and trademarks and authorization to use certain of your information to show that you participate in the Card Schemes. The Payment Scheme Rules are publicly available from the websites of the related Card Schemes and Alternative Form of Payment Frameworks.

(j) Special Payment Terms
The following additional terms apply to the extent you use the corresponding payment option:

i. Pay by Invoice. You may elect to add “pay by invoice” as an option to your RPP Service. If you use pay by invoice you must supply bank account information requested by ROLLER, which information will be displayed on invoices and order confirmations delivered by ROLLER to the applicable Attendee after completion of a transaction on the Services. Organizer will then collect the funds from the Attendee and then mark the ticket/registration as “paid” in a designated area of the Services. Once marked as paid, ROLLER will cause the Attendee’s ticket to be validated such that when scanned with one of ROLLER’s Applications it will show as valid. It is Organizer’s sole responsibility to provide accurate bank account information, collect all amounts from Attendees, process refunds (if applicable) off the Services, and accurately mark tickets/registrations as paid or unpaid on the Services in the designated area. For the avoidance of doubt, with “pay by invoice” the payment transaction is effected solely between Organizer and the applicable Attendee.

4.4 Refunds

(a) Refund Policy and Process
Regardless of what payment method is selected, Organizer agrees to communicate a refund policy to Attendees with respect to each event posted on the Services that meets the requirements of our Terms of Use and to administer such policy in accordance with its terms. The Minimum Refund Policy Requirements, and general Terms of Service, are incorporated by reference into this Merchant Agreement.

All refunds for RPP transactions must be processed through ROLLER, unless otherwise agreed by ROLLER. For RPP transactions, Organizer can issue refunds to Attendees directly through the Services within certain windows permitted by our Payment Processing Partners. If the refund is outside such windows, then it will need to be processed manually by ROLLER. ROLLER may determine in its discretion not to process any refunds which are manual, in which case they will be processed directly by Organizer.

(b) Refund Dispute
All disputes whereby a platform is utlizing FPP are between the Organizer and its Attendees. In the event of a dispute, ROLLER may try to mediate, but ultimately it is Organizer’s obligation to settle the dispute.

All disputes whereby a platform is utilising RPP are to be directly lodged with Roller via email at transactions@rllr.co or via our website rllr.co. Notwithstanding the foregoing, with respect to RPP transactions, ROLLER shall have the right and obligation to make refunds on Organizer’s behalf as set forth in subsection (c) below.

(c) Mandatory Refunds
Notwithstanding the foregoing, Organizer authorizes ROLLER to make refunds in the following situations (i) Organizer specifically authorizes the refunds at the time; (ii) ROLLER believes in its discretion that specific orders should be refunded under the Organizer’s posted refund policy or the Attendee Refund Policy Requirements, including without limitation, that they are required by applicable local, state, provincial, national or other law, rule or regulation or the Payment Scheme Rules; (iii) ROLLER believes in its discretion that the refund request, if not granted, will lead to a chargeback that ROLLER is more likely than not to lose; (iv) Organizer failed to list a refund policy on the applicable event page and ROLLER believes in its discretion that a refund would be reasonable under the circumstances; (v) ROLLER believes in its discretion that specific orders are fraudulent (e.g., made with stolen credit cards or otherwise not bona fide transactions); or (vi) ROLLER believes in its discretion that the order is a duplicate. Organizer also authorizes ROLLER to make refunds of any and all orders (including those for unrelated events) if (A) ROLLER believes in its discretion that Organizer has engaged in any fraudulent activity or made any misrepresentations; (B) ROLLER believes in its discretion that there is substantial risk of nonperformance by Organizer with respect to the applicable event or future events; (C) ROLLER believes in its discretion that it is likely to receive complaints, refund requests, transaction reversals and/or chargebacks with respect to a substantial amount of orders; or (D) ROLLER believes in its discretion that Organizer is a Prohibited Merchant, has used the Services to process Prohibited Transactions or to manage Prohibited Events or that failing to make the refunds would otherwise expose ROLLER to legal liability. Because all sales are ultimately made by Organizers, Organizer hereby agrees to promptly and fully reimburse ROLLER and its affiliates upon demand for refunds that ROLLER makes pursuant to this Merchant Agreement, other than to the extent that the necessity for such refunds are caused by ROLLER’s negligence or willful misconduct. Organizer acknowledges and agrees that chargebacks will result in losses to ROLLER in excess of the amount of the underlying transaction and that by refunding transactions in advance of a chargeback ROLLER is mitigating such losses and its damages with respect to Organizer’s breach of this Merchant Agreement.

4.5 Non-Exclusive Remedies; Taxes

(a) Non-Exclusive Remedies
In the event that Organizer fails to pay to ROLLER any amount owed pursuant to the Terms of Service (including without limitation this Merchant Agreement) when due and following a late payment notice being delivered by ROLLER, such amount shall bear interest calculated from the date due until paid in full at a rate equal to the lesser of (i) one percent (1%) per month, compounded monthly; and (ii) the maximum amount permitted by applicable local, state, provincial, national or other laws, rules or regulations. In the event any amounts are owed by Organizer to ROLLER under the Terms of Service (including without limitation this Merchant Agreement), ROLLER may, without limiting its other rights and remedies and to the extent permitted by applicable local, state, provincial, national or other laws, rules or regulations (A) withhold any amounts due to Organizer, whether for a particular event or for any other event that Organizer lists through the Services and use the withheld amount to setoff the amount owed by Organizer to ROLLER; and/or (B) send an invoice to Organizer for such amounts to the extent Organizer’s outstanding balance is insufficient to cover these costs, in which case Organizer shall pay ROLLER such invoiced amounts within thirty (30) days after the date of the invoice. If payment for any amounts due to ROLLER hereunder is not made by Organizer when due and after receiving a late payment notice from ROLLER, ROLLER reserves the right, in its discretion and without limiting its other rights and remedies, to suspend or terminate Organizer’s registration for the Services (including any and all accounts that Organizer may have).

(b) Costs of Collection
Organizer agrees to promptly and fully reimburse ROLLER upon demand for all out-of-pocket costs and expenses, including without limitation, reasonable attorneys’ fees and expenses, incurred by ROLLER in collecting past due amounts from Organizer under this Merchant Agreement, the Terms of Service or otherwise.

(c) Taxes

i. You are solely responsible for determining which, if any, sales, use, amusement, value added, consumption, excise and other taxes, duties, levies and charges (collectively, “Taxes”) apply to your use of the Services and you agree that it is your sole responsibility to, and that you will, collect, remit and report the correct amounts of all such Taxes to the applicable governmental authorities, even if ROLLER provides you with tax tools or tax calculators that assist you in doing so. ROLLER does not represent, warrant or guarantee that any tax tools or tax calculators provided to you will meet all tax requirements that may be applicable to you or that such tax tools or tax calculators will result in your collection or remittance of all applicable Taxes, which Taxes may vary based on the nature of your event, the nature of your tax status (individual, entity, business, consumer, etc.), your location, the location of your Attendees, credits and deductions for which you may qualify and other factors, and you hereby release ROLLER of any and all liability with respect to your use of the tax tools and/or tax calculators. None of such tax tools or tax calculators should be considered legal or tax advice. If you do collect Taxes on the Services, those Taxes will be treated like Event Registration Fees and ROLLER will pay such amounts to you at the same time as the underlying Event Registration Fees. If you use any tax tools or tax calculators that require you to input a tax registration number, you represent and warrant that such tax registration number is true and correct. ROLLER cannot give you legal or tax advice, so please be sure to check with your own tax advisor about any applicable Taxes. In the event that a governmental authority requires ROLLER to pay any Taxes attributable to your use of the Services, you agree to promptly and fully reimburse ROLLER for such Taxes upon demand and all costs, penalties, interest and expenses related thereto.

ii. All Fees charged by ROLLER do not include any Taxes except to the extent that a Tax is expressly set forth in the applicable invoice or billing statement, and you agree to pay any Taxes that are imposed and payable on such Fees (other than those calculated based on ROLLER’s net income) to ROLLER. If you are outside of the Australia, you may be required to self-assess certain indirect Taxes on our Fees (or certain portions of our Fees) under the applicable reverse charge procedure on your indirect tax returns. To the extent you are required to self-assess, ROLLER will use reasonable efforts to note that on your invoices.

iii. ROLLER reserves the right to withhold the payment of any amounts owed to you hereunder and dispose of them as required by applicable local, state, provincial, national or other law, rule, regulation, judgment or order, in each case as determined by ROLLER.

4.6. Commercial Entities
From time to time, one or more Card Schemes may require that you enter into an additional agreement directly with one of our Payment Processing Partners or with the applicable Card Scheme. Typically this happens if your transactions exceed one hundred thousand dollars ($100,000) with respect to a particular Card Scheme on an annual basis in a given geography. If we believe that your account is likely to be subject to this additional requirement, we will provide you with a “Commercial Entity Agreement” that you must agree to in order to continue using RPP. If you fail to accept that “Commercial Entity Agreement,” we may suspend or terminate your account or transfer your account to FPP.

4.7. Escheatment
If your account has had no activity for a period of time set forth in applicable unclaimed property (e.g., escheatment) laws and we hold funds related to your account, then we will notify you as required by applicable laws. If you do not claim your unclaimed funds within the timeframe notified to you, then we will escheat them to the applicable governmental authority in accordance with applicable laws.


5.1. Prohibited Merchants
By registering for the Services and accepting this Merchant Agreement, you represent and warrant that:

(a) you are not located in, and you are not a national or resident of, any country to which the United States, United Kingdom, European Union, Australia or Canada has embargoed goods and/or services of the same type as the Services (“Restricted Countries”);

(b) you are not a person or entity or under the control of or affiliated with a person or entity that (i) appears on the U.S. Office of Foreign Assets Control’s Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List; (ii) appears on the U.S. Department of State’s Terrorist Exclusion List; (iii) appears on the Bureau of Industry and Security’s Denied Persons List; (iv) appears on the Consolidated List of Targets published by the U.K. HM Treasury; (v) appears on the Consolidated List published by the A.U. Department of Foreign Affairs and Trade or (vi) is subject to sanctions in any other country; and

(c) you are not listed in the MasterCard MATCH terminated merchant database or Visa terminated merchant file and your right to access each Card Scheme and each Alternative Form of Payment is not presently revoked or suspended.

If you fall into any of the categories set forth above, as determined by ROLLER in its discretion, you are a “Prohibited Merchant.”

5.2. Prohibited Events
You may not post events to the Services that:

(a) violate or facilitate the violation of any applicable local, state, provincial, national or other law, rule or regulation;

(b) would be prohibited under the Payment Scheme Rules;

(c) take place in Restricted Countries; and

(d) contain any Content (as defined in the Terms of Use) that would violate the Terms of Use, including without limitation Section 8.1 of the Terms of Use.

Any event that falls into any of the categories set forth above, as determined by ROLLER in its discretion, is a “Prohibited Event.”

5.3. Prohibited Transactions

You may not use RPP to process any of the following transactions and you represent and warrant that you will not submit for processing through the Services:

(a) any transaction that would violate the Payment Scheme Rules;

(b) any transaction that is fraudulent or criminal in nature;

(c) any transaction that would constitute sending money to another party other than for the purchase of bona fide tickets or registrations to, or solicitation of a donation for, events, or sale of items related to such events.

Any transaction that falls into any of the categories set forth above, as determined by ROLLER in its discretion, is a “Prohibited Transaction.”

5.4. Remedies

In the event that ROLLER discovers that you are a Prohibited Merchant, that you have posted a Prohibited Event and/or that you have attempted to process or processed a Prohibited Transaction, then ROLLER may take any or all of the following actions in its discretion in addition to any and all remedies that ROLLER may have under the law or elsewhere in the Terms of Service:

(a) suspend or terminate your ROLLER account;

(b) alter, edit, or remove any Prohibited Event or any portion thereof;

(c) block, reverse or refund any or all of your transactions;

(d) hold any and all funds associated with your account to the extent required by applicable local, state, provincial, national or other law, rule, regulation, judgment or order; and

(e) refer you, your events and/or your transactions and information relating to the same to our Payment Processing Partners, the Card Schemes, the Alternative Form of Payment Frameworks and/or applicable law enforcement agencies for further action.


In addition to the representations and warranties contained herein, you represent and warrant to us that (a) if you represent an entity, that entity is duly organized, validly existing and in good standing under the laws of the state, province or country of its formation; (b) you, or the entity you represent (if applicable), have all requisite power and authority to enter into this Agreement and to carry out the transactions contemplated hereby; (c) the entering into and performing of this Agreement by you, or if you represent an entity by the entity you represent, will not result in any breach of, or constitute default under, any applicable local, state, provincial, national or other law, rule, regulation, judgment or order, or other agreement to which you or it is a party, including without limitation, any other agreement for the sale of tickets or registrations; and (d) if you represent an entity, you have the full right, legal power and actual authority to bind such entity to the terms and conditions hereof.


In addition to our right to terminate your use of the Services under the Terms of Use, ROLLER may terminate this Merchant Agreement and your right to use the Services to create, promote and collect sales proceeds for a paid event (a) if you are in violation or breach of any provision of this Merchant Agreement; or (b) if our Payment Processing Partners and/or the Card Schemes or Alternative Form of Payment Frameworks terminate our right to provide the RPP Service or your right to accept payments via the RPP Service in their sole discretion.