Amp Up Action Park is a thrilling family entertainment center (FEC) that opened its doors in 2017 in St. Louis, Missouri. Amp Up is the ultimate adventure destination offering go-karting, laser tag, axe throwing, over 50 arcade games, a bar and concession stand, and plenty more across their 50,000 sq ft facility. Brian Link, Co-Founder & Managing Partner at Amp Up, is no stranger to the attractions industry, having been a part of the Sky Zone franchise since 2013.
Amp Up was looking for ways to reduce friction for guests, move people through the door more efficiently, and improve overall guest satisfaction. “We needed a more robust solution, and I was familiar with ROLLER through Sky Zone, who was already using the platform. I know ROLLER prides itself on requiring as few keystrokes as possible to get a guest from start to finish, and I was really impressed with that,” said Brian.
Stress-free capacity management with the Volare integration
When looking for a venue management tool, Brian said it was crucial the solution had everything he needed in one platform. Brian explained, “I liked the advanced interface and the technology. And it was crucial the system I chose had an integrated track-timing solution.” ROLLER’s industry-leading solution integrates with other critical FEC tech, such as Intercard for cashless game cards and Volare for go-kart track timing, both of which Amp Up utilize to eliminate the uncertainty of running incompatible systems, reduce manual admin, and better manage capacity across the entire venue.
Go-kart tracks are a big part of Amp Up’s business - accounting for over half of their indoor square footage. “The Volare integration was critical - it had to be part of the one system to ensure guests have waivers attached and to make sure we’re not overbooking race times,” Brain stated.
75% of birthday parties now booked online
ROLLER’s flexible online checkout has allowed Amp Up to shift a significant portion of their birthday party sales and both single and combination attractions online. This shift has made capacity management a breeze and freed up venue staff to spend more time on high-value guest interactions and less time on the phone answering questions. “Booking birthday parties online with ROLLER is a seamless process. There’s no reason for us to walk through it on the phone; the guest can do it all online in their own time.” ROLLER’s intuitive interface gives guests confidence to complete their bookings online, and the modern technology is in line with the standard guests now come to expect from any online experience.
Booking birthday parties online with ROLLER is a seamless process. There’s no reason for us to walk through it on the phone; the guest can do it all online in their own time.
Ease of use made for a smooth transition
“I've been very impressed, delighted actually, with the online booking process. The mobile-first technology makes everything very easy, which wasn’t the case with how we used our previous system. We are confident that guests will be put into the right spot on the right track (making sure that a 12-year-old isn’t getting booked into an adult race). It’s such an easy, straightforward solution for our guests,” Brian stated.
With a team of over 50 Amp Up employees, it’s crucial the platform is not only easy for guests to use but for staff too. Brian explained that ROLLER’s web-based point-of-sale (POS) software is straightforward, easy to learn, and easy to teach others. This means more staff are trained on the system, leading to improved checkout speeds and more seamless transactions for guests.
To learn more about how ROLLER can help you improve your business, guest experience, and employee experience, click here to schedule a demo today.