Posts by ROLLER Software

The team at ROLLER collaborates with venue management experts, marketers, and customer experience professionals to bring you insights that help grow and optimize your attraction business. With years of experience working with 1000s of venues globally, we share data-backed tips, industry trends, and practical advice to help you deliver unforgettable guest experiences.

Latest Articles

Guest Experience

Step into the Arena: When Complaint Resolution Goes Public

May 18, 2021 | 3 mins

By ROLLER Software, July 29, 2021

Guest Experience

Turn That Frown Upside Down: the 4-Step Process to Complaint Resolution

May 14, 2021 | 5 mins

By ROLLER Software, January 22, 2025

Guest Experience

Your Guests Aren’t Complaining Enough

May 12, 2021 | 4 mins

By ROLLER Software, May 12, 2021

Guest Experience

What You Must do Before You Exceed Guests’ Expectations

May 20, 2021 | 3 mins

By ROLLER Software, May 20, 2021

Guest Experience

7 Mistakes to Avoid When Responding to Social Media Complaints

May 6, 2021 | 4 mins

By ROLLER Software, August 28, 2023

Guest Experience

“Over-Delivering” Your Guest Experience: Going Above and Beyond

May 3, 2021 | 3 mins

By ROLLER Software, May 9, 2021

It’s All Different Now: How Your Guests’ Expectations Have Changed

April 26, 2021 | 3 mins

By ROLLER Software, May 9, 2021

Company Updates

ROLLER + Groupon Helps Clients Drive Customer Demand & Manage Capacity

April 14, 2021 | 1 min

By ROLLER Software, August 28, 2023

Venue Management

The Evolution of “WOW”: How to Exceed Expectations in the New Normal

March 10, 2021 | 3 mins

By ROLLER Software, March 10, 2021

Enhance your guest experience

Get free education, tips and inspiration to help you run a successful venue.

ROLLS - Subscribe Blog Notifications