Every time a customer interacts with your business, they go on a journey. This journey, or customer experience, will determine whether they become a satisfied customer or cut ties and leave for one of your competitors. Advancements in technology are continually bringing customers closer to brands than ever before. From creating a reliable product or service that meets your customer’s requirements, through to providing 24/7 support with timely resolutions, new-age businesses are exploiting...
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