Blog/ Customer Data

ROLLER Partners with Sprout to Enhance the Guest Experience

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ROLLER Partners with Sprout to Enhance the Guest Experience

It’s happening, it’s finally here! We are thrilled to announce we have recently partnered with Sprout – experts in assisting businesses looking to improve their Guest Experience through smarter email and SMS communication. 

Sprout’s holistic solution for aggregating customer data from various systems into a single customer view means your customer information can be neatly organized into one, easy-to-use platform.
Easily accessible data ensures you can better understand each guest to provide them with a tailored Guest Experience while reaching them at exactly the right moment. 

If you’re struggling to work out which guests to target and when, Sprout’s easy-to-use database with detailed guest profiles is designed to simplify campaign planning. Search, filter, and group your guests with ease based on insights, such as birthdays, milestones, spending habits, location, and more. 

By knowing your guests on a deeper level, you can design tailored email and SMS campaigns to deliver the exact kinds of experiences your guests are after. 

Build better campaigns faster with Sprout’s intuitive drag-and-drop builder, which includes a range of handy features, including: 

  • A/B testing across multiple subject lines 
  • Segmented contact lists 
  • The ability to code your own HTML email templates
  • The ability to set up internal campaign reviews for approval
  • Reports on all campaigns and grouped campaigns 
  • A centralized inbox for campaign replies 

By partnering with Sprout, we are able to give our customers even more ways to improve their interactions with customers before and after they attend venues, such as setting up rules and conditions to reach audiences at the right time, ultimately, increasing efficiency and improving the Guest Experience. 

Set and forget monthly birthday discounts, pre-plan seasonal campaigns, segment groups of guests based on spend or location - all this and more is achievable with Sprout. 

Click here to learn more about ROLLER and Sprout’s partnership.